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Consultancy for the Creation of a Complaints & Response Mechanism Policy (CRM)
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Qualifications and Experience of Consultant
- The independent consultant/consultancy firm must demonstrate experience and expertise as follows:
- Master’s degree in Monitoring & Evaluation, Social Sciences, Humanitarian and Development studies, Statistics, Community engagement, Psychology or fields related to the consultancy.
- 5 + years of experience working on issues of NGO accountability, protection, and the like in the context of developing countries.
- Experience from Kenya is desirable.
- Demonstrated experience in providing high quality Beneficiary Accountability or Protection services for non-profits, NGOs, and the like.
- Contextual knowledge of and experience working in Arid and Semi-Arid Lands (ASAL) of Kenya. v. Fluency in English is essential.
Method of Application
Application procedure Please send in a short but detailed technical and cost proposal in Kenya Shillings, with an itemized budget and the proposed time frame in response to the above scope and intended deliverables to Procurement@racida.org. The email submission should have the words “Consultancy for The Creation of a CRM Policy” as the subject line of your email response by 8th July 2022, 11:59 Pm East Africa Time (EAT).
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