Summary
Date Posted: Monday, October 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Senior Technical Program Manager

Responsibilities
• Partner with our field operations team to scope and operationalize new cash delivery program launches, helping GiveDirectly to reach more people across more geographies
• Lead a team of data coordinators, data associates, and technical program managers who build, manage, and implement the technology used to deliver those program launches, from surveys for enrolling recipients to the data model used to store data about payments in Salesforce (our central recipient data store), including being hands-on with implementation where needed
• Prioritize among a portfolio of project launches and negotiate timelines across functions to manage capacity within the team
• Scope and assess potential new projects from a technical perspective to inform strategic direction
• Build a strong team culture rooted in GiveDirectly’s values
• Drive the rapid growth of our team, which has doubled each of the last three years, including recruitment, onboarding, and designing systems and practices to scale
• Design and implement cross-cutting systems improvements to improve efficiency, scale, and/or recipient experience
• Debug and resolve issues across multiple layers of our technology stack, including Salesforce and our offline data collection app
• Develop and manage reporting of key metrics tracking field operations and payments

We’re Looking For Candidates With
• Fluency in English
• At least 5 years of professional experience (we welcome a range of skill sets and backgrounds; related fields could include product management, data analytics, software engineering, project management, program management, international development, or management consulting)
• Experience owning technical decisions when there isn’t a predefined “playbook”: evaluating novel technologies, designs, and risks
• Experience scaling and leading a team and building a team practice of structured problem solving, drive to fix root causes, and high attention to detail
• Experience writing code to manipulate data such as Python or R
• Deep comfort with Microsoft Excel/Google Sheets
• Experience managing timelines, operational risk, stakeholders, and complex deliverables across multiple workstreams
• Ability to collaborate inclusively with stakeholders across varied social, national, and cultural backgrounds, including communicating technical concepts to both technical and non-technical stakeholders
• Bonus but not required: experience working with relational databases (e.g. SQL)
• Bonus but not required: expertise in data visualization
• Bonus but not required: fluency in Arabic, Spanish, French, Swahili, Portuguese, or Kinyarwanda
• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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