Summary
Date Posted: Saturday, March 28, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of 'Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified foods, clean cook stoves, water filters, and solar lights. By combining the best practices from business and public health, we are dramatically lowering child mortality AND creating livelihoods for thousands of enterprising women. Living Goods supports a network of over 2,000 micro-entrepreneurs in Uganda and Kenya who teach families in their communities how to improve health and well-being while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook-stoves, and solar lights. As part of the Branch Team, you will play a key role in supporting Community Health Volunteers (CHVs) to deliver high quality health care to their communities and generate sales of critical products.
This role is responsible for overall lifecycle management of the selected solution throughout the product development cycle. She/he will work collaboratively the Partnership Team to understand requirements to develop the product roadmap, project-manage the product/solution and lastly, oversee support services to ensure client’s needs are met. The role reports directly to the Chief Technology Officer and will be embedded within the tech team. She/he should have expertise in product maintenance, project support and change management. .

ROLES AND RESPONSIBILITIES
• Define the product strategy, manage the product roadmap, future direction and prioritize the backlog to drive incremental change and delivery on key business objectives aligned with expectations of various partners
• Develop detailed product plans and release schedules, and keep key milestones on track
• Project-manage the product development cycle and continuous partner engagement
• Lead the internal and collaborate with external agency teams on the feature development and interface enhancements of deliverables (wireframes, visual designs, etc.)
• Secure the necessary product approvals with the required stakeholders
• Collaborate closely with clients, strategic partners, engineering teams, additional product teams, and other cross functional stakeholders to ensure flawless delivery
• Lead the delivery of the product to external clients
• Lead the continuous maintenance of the product/solution by closely working with partnership team
• Provide post-delivery services to ensure client’s needs are met in line with initial or changing requirements.
• Liaise with internal Software Engineering teams to ensure Service Level Agreements are established.
• Lead the measuring of client satisfaction, reporting and following up action plans
• Develop detailed technical and non-technical requirements for engineers
• Measure product performance and gather key insights to inform future enhancements
• Provide status updates to key leadership stakeholders, partners and clients on product development
• Assess market trends, competitive landscapes, emerging technology and potential strategic partners that can unlock opportunities to deepen our technology

SKILLS & COMPETENCIES
• 5-8+ years of experience working in a client-facing product development role with a proven track record of managing projects from concept to delivery
• Understanding of working within digital health and m-health technology space
• Experience collaborating closely with engineering teams and/or third-party technology partners with the ability to serve as the connective tissue between stakeholders and clients, internal heath and operational teams, and the engineering team doing the development
• Fluency navigating technical discussions with the ability to translate client needs into business requirements
• Creative thinker with exceptional problem-solving skills
• Strong curiosity with a love of learning and exploring new technologies with potential for innovation
• Enthusiasm and passion for digital health and technology for development

MINIMUM QUALIFICATIONS
• A Master’s or bachelor’s degree in Information and Communication Technology, Computer Science, Engineering from a recognized university/institution
• Product development, innovations, design and QA certifications an added advantage.

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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