Summary
Date Posted: Friday, July 19, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
The core Values Commitment describes who we are, what we do, and how we do it. It reflects our core values of TRANSFORMATION, INTEGRITY, DIVERSITY, EQUALITY, and EXCELLENCE, which serve as a foundation for all what we do. The core Values Commitment articulates our shared expectations of each other including our board, staff, volunteers, interns, partners and contractors globally.
The post holder provides effective and efficient shared business support services by setting up, providing leadership, management and oversight of the running of each of the functional areas of a customer centric and legally compliant shared services function for all Nairobi based business units.
S/He ensures through excellent people management of the functional areas that the unit provides measurable, cost-effective business support services aligned to corporate objectives and priorities. To implement improved business processes with a specific focus on providing value adding support to the business, through transactional aspects of shared support services including Finance and Operations.
The role is required to drive strategic vision and scope, policies, transactional processes and procedures of the unit. Effectively track stakeholder usage of the unit and develop proposals to inform cost allocation and user fee management. To support effective service provision through the consistent delivery of support service, that meets quality measures. Accountable for the performance of the team including their management, motivation and capacity building. Manage the relationships with internal and external stakeholders to adapt and alert the business to future legislative changes relating to the various key areas of the unit.
The Finance & Operations Manager reports to the Regional Program Support Director and works closely with Regional Management to ensure that the Nairobi Service Unit runs optimally to serve the needs of the Regional Office and Country Offices as may be required.
S/he will be required to keep up to date with trends and developments in the sector and being innovative in the provision of services, including best practice examples for ensuring the Unit is well aligned with changes in the market. .

Job Responsibilities:
• Provide leadership of the unit and oversight of the running of each of the functional areas
• People Management of the functional areas in Finance and Operations
• Effective performance management of all shared services staff ensuring assessment, development and performance management against objectives and agreed competencies
• Implement CAREs relevant organizational standards, ensuring compliance across the transactional shared business support services
• Ensure that the unit runs effectively and efficiently.
• Measure and report on service delivery standards across all business support shared services functional areas.
• Drive process improvements and operational efficiencies.
• Ensures coherence in services provided by the unit to have positive impact on efficiency and value addition to the Regional Office.
• Establishes and maintains effective relationship with customers for improved service delivery.
• Ensures that periodic customers surveys are conducted and used for process improvement
• Effective networking/partnership with peer agencies for customer service bench marking and improvements.
• Measurement, management and ensure achievement of targeted results of the unit in terms of efficiency and service delivery to a high standard according to the customers
• Promote and instill customer centric culture and effective partnership working with internal stakeholders
• Management of the Shared Services Budget and Resources: Develop and implement the annual work plan and budget for the Shared Services Unit; carefully managing expenditure and safeguarding CARE's resources by following accountability procedures before signing approvals;
• Effectively manage and support implementation of cost effective plans of the unit and sound financial management practices in line with CARE policies and procedures
• Effectively manage internal controls / risk in the financial transactional services.
• Ensure effective co-ordination between Unit, Share Services Centre(SSC), HQ and COs

Job Skills: Not Specified

Job Qualifications:
• Bachelor’s Degree in accounting, Finance or Business Management or related field
• Middle level accountancy qualification (CPA and/or ACCA)
• Strong financial management capability
• At least five years in a similar role or equivalent experience,

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
If you feel that you are driven, challenged and motivated to join our organization in this particular role, can contribute to the fight against poverty, and have the necessary requirements, please send your CV and cover letter to ecsarecruitment@care.org by August 2nd 2019. We do require that you have the legal ability to work in Kenya, as well as the necessary experience for this position. While we would like to respond to all applicants, only short-listed candidates will be contacted. CARE seeks to improve the lives of the most marginalized, particularly women and girls. Our diversity is our strength. We strongly encourage women of various backgrounds and abilities to apply.

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