Summary
Date Posted: Saturday, March 28, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. Our Vision To become an integrated Centre of Excellence in Management Advisory, Training and Organizational Development within Eastern and Central Africa.
Applicants should be residing in the mentioned regions.
Regions: Central, Western and Mombasa .

Key Accountabilities
• Manage Customer Relationship and Documentation compliance and completion.
• Maintain the defined quality of Customer service standards
• Manage the customer contact queue and customers tolerance
• Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
• Manage service delivery aligned to customer needs and business objectives
• Monitor and maintain facilities
• Manage service delivery aligned to customer needs and business objectives
• Drive sales in the Walk in centers
• Increase customer base in both prepaid and postpaid categories
• Contribute to, monitor and report daily productivity on all revenue generating activities
• Through contact with the customers, give feedback on customer reactions to products and services rendered
• Achieve/exceed set targets
• Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
• Ensure Customer complaints are addressed appropriately and resolution given within Service standards
• Promotes and maintains a high quality, professional, service oriented company’s image among users.
• Participate in quarterly employee satisfaction survey
• Reduce instances of fraud in both prepaid and postpaid activations
• Minimise leakage of revenue at the shops by enhancing proper controls

Job Skills: Not Specified

Qualification, Skills & Knowledge
• University Degree (with a business bias or equivalent)
• A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
• Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

{module 312}

Job application procedure
Send your CV to recruitment@sheerlogicltd.com by 30th March 2020.
Clearly indicate the position on the subject line

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}