Summary
Date Posted: Tuesday, October 15, 2019 , Base Salary: Not Disclosed

JOB DETAILS:

Human Capital Synergies Africa (HCS Africa) is a Nairobi (Kenya) based human resources professional services provider whose primary target market includes small and medium entrepreneurs and non-governmental organizations spanning the African continent. Its other target markets include large entrepreneurs, government departments, parastatals and multinationals who we will service jointly through our local, regional and global strategic preferred partners and alliances. .

Job Responsibilities:
• Increase promoters and decrease detractors
• Champion the customer throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement
• Champion the customer service department. This entails assessing and managing the customer service team to continually improve processes and outcomes
• Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them
• Manage all customer service processes, remembering that we are becoming more proactive and engaging customers earlier in the cycle.

Job Skills: Not Specified

Job Qualifications:
• Bachelors’ degree in a relevant field (Marketing / Communications etc.)
• At least 5 years managerial experience in a fast paced dynamic environment.
• Experience in coaching, training and motivating a team.
• Ability to work under pressure.
• Strong organizational skills.
• Competent and capable of making operational decisions.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
Applicants who meet the requirements stated above should send their applications and detailed CVs with a daytime Telephone number to the email address: jobs@hcsafrica.com  with the position on the Subject line. Candidates MUST indicate their Current and Expected salaries.

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