Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical’s internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

What you’ll do
• Take ownership over all Support documentation and related processes
• Define growth and improvement KPIs, regularly report status, drive achievement
• Collaborate with other documentation leaders across the organisation
• Develop structure and workflows for technical authors and engineers
• Track and manage projects from concept through delivery and maintenance
• Ensure documentation is updated in conjunction with product changes and releases
• Develop familiarity with Canonical products, and author documentation yourself
• Create and deliver training for engineers and technical authors
• Coordinate document publication with Support Leadership
• Identify opportunities for improved processes, or gaps in current documentation
• Work with the objectives and principles in Canonical’s documentation strategy

Who you are
• You have a passion for open source software, and the impact it has on the world
• You have a background in documentation creation and management
• Experience as a technical author is required, particular experience with public or private cloud technologies is desired
• Graduate level education is desired, undergraduate degree is required
• Project management experience is desired; a PMP is a bonus

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://boards.greenhouse.io/canonicaljobs/jobs/4244034?gh_src=fd531bbe1us&utm_source=MyJobMag 

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