Summary
Date Posted: Friday, August 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
To provide support tthe membership department in creating member experience by providing customer experience services tKAM members and coming with strategies that will improve the retention rate in KAM and deliver intelligence through customer feedback and interactions.

Key objectives
• Membership recruitment and retention
• Database and membership Information management
• Timely and accurate reports

Duties and Responsibilities
The specific duties and responsibilities will include, but not limited the following:-
• Identifying and addressing process gaps and establishing policies that produce high quality member experience.
• Utilize CRM tools tcoordinate and monitor member experience.
• Manage end tend member account creation process and updating members records and contacts.
• Ensuring customer’s complaints and issues are promptly and effectively resolved and timeously.
• Analyze member data tcreate insight on trends and improve member satisfaction.
• Prepare and submit timely comprehensive reports on member detailing positive areas as well as areas of concerns.
• Customer Data Management for effective and targeted services
• Perform any other duties as may be assigned by the CEfrom time ttime;

Qualifications /Requirements:
• Degree in Commerce (Marketing, sales), Public Relations or Business Development /Management or their equivalent.
• Minimum of 5 years’ experience working in a customer facing role (in person/remote)
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Great service attitude towards customer satisfaction
• Demonstrate ability to handle pressure and perform duties well to completion
• Demonstrate ability be a team player, working to achieve own and team targets
• Keen attention to detail
• Apt in negotiating and persuading

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualifying candidates should complete the online application form and submit their CV and Application letter only to hr@kam.co.ke  indicating the position on the email subject line so as to reach us not later than August 26, 2022

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