Summary
Date Posted: Wednesday, August 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
• Impala Club wishes to fill the position of a Membership Executive with the following description.
• The Job Holder will be responsible for all Membership matters within the club to ensure that the club achieves its objectives

Education, Skills and Experience - Hospitality Industry:
Availability: Immediately.
• Education
• The ideal candidate will be a Kenyan citizen who has the following
• Key Qualifications
• Professional Qualifications and Experience
• A minimum of a Degree/Diploma in any business course
• IT background will be an added advantage.
• Knowledge in Technical Areas (experience);

Key Duties and deliverables
• Create accurate new members accounts as received.
• Timely printing of membership cards.
• Send monthly statements to Members.
• Collect both old and current subscriptions from Members.
• Activate dormant accounts upon members paying the arrears.
• Communicate to the defaulter members and posting them to the notice board.
• Maintain a Master Register with all members’ details.
• Communicate to members of the up-coming events in the club in a timely manner through text messages and emails.
• Send renewal notices/reminders to the members before subscription expires.
• Handling Members’ enquiries and complaints in a professional manner.
• Perform the duty of Evening Duty Manager as per the set schedule.
• Ensure that members’ data is up to date in terms of their profiles and contacts in all platforms (systems, server and mailing list).
• Designing of digital print such as club promotional banners for the membership department.
• Assisting in IT maintenance in conjunction with the external IT Support staff.
• Provision of secretarial support to the Hon. Secretary in preparation and communication of external correspondences.
• The Membership Executive will report to the General Manager.

Key Competencies
• Demonstrate strong public relations skills.
• Must have good communication, interpersonal & organizational skills.
• Report writing and communication skills; Stakeholder Management, and Attention to detail and critical thinking.
• High level of computer literacy.
• Strong work ethic, exercise of due diligence and confidentiality.
• Communication skills, interpersonal and organizational skills.
• Ability to work under pressure and meet deadlines.
• A self-motivated Team Player, with a knack for problem solving

Disclaimer Clause:
• The job description is not the exhaustive list of the skills, efforts, duties, and responsibilities associated with the position. The Job holder will be given Key Performance Indicates (KPIs) to measure their performance

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
• If you believe you have what it takes to handle this challenging position, kindly and urgently apply via email to hr@impalaclub.co.ke 
• When applying, kindly remember to;
• Submit one file containing your Application Letter, and detailed CV (placed in one file, please) as an attachment in Word or pdf format clearly indicating the position applied for in the subject line of your mail to enable automated email sorting.
• Kindly provide details of the Sales Turnover for the Club, Restaurant or Hotel that you have been managing, in your application letter.
• Kindly also indicate details of your current and expected salary, names & addresses of 3 previous employers, roles and responsibilities handled to date, together with your day cell contacts. Original Certificates and copies of the same will be presented by those called for interviews.
• Only short listed candidates will be contacted for further consideration. Applicants with age bracket of 25-35 years are encouraged to apply.
• All applications should be received on or before 22nd August 2022 COB.

Notes:
• Please send one application to avoid disqualification.
• Only applications sent for this specific vacancy will be considered
• Impala Club is an equal opportunity employer
• Canvassing will lead to automatic disqualification.

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