Massive Recruitment at Fanisi HR Solutions
807 Days Ago
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Office and Event Administrator job at Fanisi HR Solutions
JOB DETAILS:
Office and Event Administrator

Our client is an Employee Experiential Agency that develops people-centered and growth-focused experiences for their client's workforce. They seek to hire an Office and Events Administrator who will exemplify the company’s values. The individual will be responsible for providing administrative and operational support and coordinating events.

Roles and Responsibilities:
• Develop and implement office policies, set up office procedures and standards
• Support company operations by maintaining office systems and supervising staff
• Maintain records and document filing system
• Have oversight over-running projects and apprise management on the same
• Oversee office maintenance, mailing, shipping, supplies, equipment, bills and errands
• Manage office expenditure, petty cash, monitor and maintain office supplies inventory
• Prepare the office budget, record expenditures, analyze variances, and initiate corrective actions
• Review and approve office supply acquisitions
• Manage executives' schedules, calendars, and appointments
• Manage office correspondence, complaints and queries
• Coordinate events and ensure clients are updated and briefed on the status of events
• Provide administrative and operational support to the office and team
• Source and book suitable venues for Team Building activities and other client Events
• Coordinate all event logistics (venue, invitations, food, drinks etc.)
• Maintain and promote a safe and injury/accident-free working environment


Required Specifications
• The ability to work efficiently under pressure
• Attention to detail, excellent organizational and time management skills
• Bachelor's degree in business administration/management, events management or any relevant and related field
• Proactive, resourceful and able to solve problems and provide solutions
• Possess outstanding communication skills (both oral and written).
• Must have exceptional customer service skills, great interpersonal abilities and emotional intelligence
• Advanced knowledge of MS Office, and possess basic accounting skills.
• Ability to lead and manage and work with a team


Client Service Executive job at Fanisi HR Solutions
JOB DETAILS:
Client Service Executive

Our client is an Employee Experiential Agency that develops people-centered and growth-focused experiences for their client's workforce.

They seek to hire a Client Service Executive who exemplifies the company’s value of Customer Obsession. The individual will be responsible for building and maintaining relationships with current and potential clients and providing them with information about new products or services

Roles and Responsibilities
• Provide a positive and professional client service experience
• Manage client inquiries and communication
• Provide clients with technical assistance on products and services
• Service sales prospects, follow up and in liaison with the sales team close sales
• Give a detailed brief and status reports to the event execution team
• Develop proposals in liaison with the sales lead
• Manage staff and client calendars, make sales calls and schedule sales meetings
• Attend client meetings and maintain records and minutes of meetings
• Attend to client complaints and escalate complex queries and issues to management
• Build positive client relations by checking in regularly with clients
• Maintain client records and document processes
• Identify potential client services concerns and facilitate proactive intervention steps
• Keep track of emerging trends and communicate new products to clients
• Recommend product improvements based on client services feedback.


Required Specifications

• Proven experience working in client service, client management, customer service marketing or related field
• Must have a people-first mentality and emotionally intelligent
• Possess great customer service skills
• Must be a great product representative with sales and Business development skills
• Proactive, inquisitive, curious and able to solve problems and provide solutions
• Bachelor's degree in business administration or an industry-related field.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.

Job application procedure


Interested and qualified applicants are invited to email their CVs to Fanisi HR Solutions at jobs@fanisi.net  by Saturday 10th September 2022 with the subject line ‘Job Title’. Only shortlisted candidates will be contacted.

Job Info
Job Category: Several Jobs in one Advert jobs in Kenya
Job Type: Full-time
Deadline of this Job: 23rd September 2022
Duty Station: Nairobi
Posted: 07-09-2022
No of Jobs: 1
Start Publishing: 07-09-2022
Stop Publishing (Put date of 2030): 07-09-2066
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