PRIMARY RESPONSIBILITIES:

• Monitoring , collecting and managing problem account portfolio within all customer segments and returning the accounts to performing status, reducing slippage into NPL and/or recover entire outstanding accounts as well as fulfilling any other duty assigned by the Senior Manager – Debt Recovery all towards contributing to improving the Bank’s credit risk profile and asset quality.
• Demanding and enforcing repayment of the assigned problem accounts.
• Collecting  and writing back to profit and loss from assigned accounts within set targets
• Monitoring arrangements for payments from problem account holders.
• Attending public auctions as Credit Bank’s representative.
• Liaising with Legal Department on recovery litigations and where legal interpretations are required.
• Conducting detailed negotiations with customers, obtaining  commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
• Analyzing and recommending for approval turnaround/cure propositions, strategies and actions demonstrating well thought out judgement.
• Managing customer relationships where turn around strategies have been activated to ensure cure of accounts as well as managing  the Banks credit risk exposure.
• Proactively managing relationships with key stakeholders, internal and external including service providers, potential off takers of assets held as collateral, etc.
• Representing the Bank in lenders meetings for syndicated or problem accounts.
• Preparing and submitting required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Preparing and submitting regular and adhoc problem account reports as required.
• Maintaining proper Debt Recovery documentation. Ensuring timely issue of relevant notices to customers that form the debt recovery process, ensuring that all 90+ days past due files are properly maintained and have up to date file notes and ensuring data integrity for all 90+ days past due is maintained.
• Ensuring data integrity & quality control of facilities is maintained.

Risk & Control Objectives

• Processing the recovery of debts whilst ensuring compliance with local legal, regulatory requirements and the bank’s internal procedures.
• Ensuring satisfactory Internal or External Audit Reports
• Ensuring Impairment Management and MI Reporting is produced accurately. 

PERSON SPECIFICATIONS

• Bachelor’s Degree in Commerce, Finance, Economics, Mathematics, or other quantitative or science degree in related fields;
• Proven track record of consistently meeting set targets.
• Agility, versatility, passion, and commitment to quality service delivery.
• Knowledge in legislation relating to lending and lending portfolio management.
• Have at least 2 years’ experience in a credit recoveries role.
• Excellent knowledge of data analysis and Microsoft Excel Skills will be an added advantage.