Who you are:

You are an incredibly social person who loves to build relationships. You wake up everyday with a plan, and are inspired by the work that we do to improve emergency services and care. Within a few weeks at a new job, you’ve networked your way through the team, and become known as a friendly face throughout our EMS network. While you can work in an office setting, you thrive in the field. Troubleshooting and problem-solving comes naturally to you. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.

What you’ll be doing:

• Building relationships with our EMS community (building strong relationships with ambulance crews, medical personnel, and administrative teams) and other private and public sector partners like hospitals, County governments, and NGOs.
• Coordinating trips to different parts of the country and being in the field for multiple weeks at a time.
• Pitching the Flare platform and the amazing work we do to prospective EMS partners.
• Assessing ambulance partners to determine the services that they can provide.
• Responding to EMS partnership inquiries.
• Engaging the EMS community and helping to build a sense of community.
• Working with our dispatch team to resolve incidents, coach teams and maintain high quality response.
• Sharing all information, findings, and EMS partner data back with the broader team and updating the customer relationship management (CRM) platform.
• Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone systems, and web platforms and tools.
• Coaching/training the teams on platform protocols for quality response.
• Participate and make presentations in conferences, working meetings, round-table discussions, etc.

Basic requirements for the role:

• The ability to build and develop relationships
• Flexibility and passion for travel, this job requires you to travel, and is based in the field throughout Kenya.
• Extremely strong communication skills
• Excellent listening and critical thinking skills, and a passion for understanding people and teams
• Computer/digital savviness and comfort with new technologies

Things that will make you stand out:

• Experience in emergency medicine and services (paramedic, nurse, midwife, doctor)
• Experience working in the field and traveling throughout Kenya
• Experience in sales or marketing
• Experience in project coordination and project management

What you’ll be doing:

• Be a part of our team of world-class Emergency Response Operators (hERO) that run our 24/7 dispatch center
• Respond to all emergency calls; quickly evaluate the situation and take appropriate action.
• Use the information collected from the caller and send it to the first responder response team.
• Provide essential medical instructions to callers and patients in emergency situations until the emergency responders and/or ambulance providers arrive on the scene.
• Monitor and maintain the location of various first response vehicles using a tech platform.
• Coordinate for the admission of patients to the hospital by informing the hospital of the state of the patient and confirming bed availability.
• Enter all data into the Flare platform and document and report on each call and case handled by keeping a log of all calls received, relevant call information like medical history, and any care provided.
• Summarize results on a monthly basis in a report to management highlighting trends, any issues, and suggestions for improvement.
• Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone systems, and web platforms and tools.
• Perform other duties as required which may include and as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals, and additional skills training.
• Identify and develop new protocols as needed in addition to providing real-time feedback and communication post dispatches around existing protocols to further improve upon them.

Basic requirements for the role:

• The ability to remain calm under pressure
• Extremely strong oral and written communication skills
• Exceptional active listening skills
• The ability to stay focused yet be able to juggle many ongoing tasks
• Excellent customer service skills
• Computer savviness
• Ability to blind type at a speed of at least 35 wpm

Things that will make you stand out:

• Experience in emergency medicine ( paramedic, nurse, doctor), critical care / ICU nurse, mental health or palliative care
• Experience in fire fighting or security response
• Experience in aeromedical evacuations and coordination
• Active certification in BLS and ACLS

What you’ll be doing:

• Research, design and implement ICT systems that enable Flare’s ICT infrastructure to grow and scale, including security & communications systems
• Review and refine our Operations privacy and security policies
• Manage and optimize Google Workspace deployment
• Provide administrative support for all SaaS tools used within the company and optimize spend
• Responsible for the vendor research, purchasing, configuration, distribution and, tracking, and maintenance of all company hardware including computers, GPS devices, phones, internet routers, and any other equipment needed.
• Implement & manage secure and redundant internet/network setup, wifi & VPN configuration & optimization, local area networks, and network monitoring software & protocols.

Basic requirements for the role:

• 5+ years of experience in a communications technology and tech systems role.
• Exceptional research, software, and implementation skills along with experience running and integrating enterprise systems
• Experience configuring and maintaining office network infrastructure
• Bachelor's degree in information technology, computer science, information systems or another related field

Things that will make you stand out:

• System design knowledge
• Programming or engineering experience
• Experience at a high growth startup