Role:

You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP and company policies. This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.

Expectation:

• Ability to communicate at all levels
• Ability to manage change processes
• You are able to work in a fast-paced and challenging environment
• Demonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathy
• Subject matter expert in troubleshooting and solving complex or process-related inventory management issues
• Experience to build a fulfilment centre with world-class safety and health policies, procedures, standards and culture
• Knowledge of best practices in managing B2B or B2C inbound, outbound, sortation and QC teams and processes in a scale business environment..

Responsibilities:

• You are a leader. Your top priority is to make sure all Logistics employees at the branch have what they need to do their tasks 110% of the time
  • What tool(s) do they need to function?
  • Do they have any blockages? Help them to remove these blockages
  • Compliance? Policy, SOPs and work instructions are aligned to the operations
  • Self-service data? Empower them to make decisions based on data while they do their jobs
  • Simplify the way our employees work - the goal is to get more for less (efficiency, productivity, etc.)
• Ensure operational KPIs are met and exceeded and the business has visibility on the performance of the branch
  • Drive teams to achieve consistent delivered in full on time (DIFOT)
  • Ensure inventory accuracy and receivables is maintained above 99% of the time
  • Live by the principle of "The Customer is King" to ensure world-class customer service
  • Optimize fulfilment centre costs per order - invest in continuous improvements to increase warehouse picker efficiency and reduce cost per pick, and forward plan to sweat vehicles as much as possible on every trip
• All warehouse locations and their capacities are accurately updated in the WMS, with all necessary notifications to upstream and downstream customers made in a timely manner and feedback provided to stakeholders almost immediately when changes occur to avoid overstocks, stock-outs or dead inventory
• Assist all inventory movement staff and the inventory team in assessing inventory inaccuracies and recommend corrective actions needed to support continuous process improvement and operational excellence
• Conduct employee performance appraisals, individual development plans, and succession plan to ensure business continuity
• Invest time in training a new generation of strong people ready to take on new challenges and opportunities while maintaining the same level of excellence in execution
• Create and foster an environment that promotes integrity, accountability and a winning attitude while providing a safety net for our employees to thrive, have fun and grow.

Qualifications:

• Ability to lead, coach and train employees
• Exceptional organisational and analytical skills
• Ability to work independently and handle multiple projects
• Goal-oriented, assertive and a practical problem solver
• Degree in Supply chain, Transport & Logistics, Business Operations, Business Administration, or similar. An Advanced diploma in the same with at least 3 years of experience in last mile logistics can be considered
• You have in-depth knowledge of last mile logistics (transport best practises and processes - prior experience working with Manhattan or equivalent highly desirable).

Role:

You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOPs, WIs and company policies.

Requirements:

• Ability to communicate well
• You are able to work in a challenging environment
• Ability to work effectively with peers and supervisors to accomplish tasks
• An exceptional level of resourcefulness, creativity, ingenuity, and empathy
• A good understanding of inbound inventory procedures (Receiving {GRN, GRTN, Quarantine}, Putaway etc)
• Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
• Working Hours - Shift work when required. Candidates must be flexible to work weekends, public holidays and/or overtime regularly.

Responsibilities:

• Effective leadership and direction for the team through involvement and communication to deliver on the relevant key business drivers
• Overall management and coordination of all inbound functions i.e. receiving, putaway
• Develop continuous improvement initiatives for efficient inbound tasks by identifying, implementing and managing optimal processes and procedures, to minimise costs and maximize output according to changing needs
• Manage and resolve any operational issues in regards to receiving and allocation of inventory to their respective locations
• The flow of inbound inventory is efficiently planned through timely communication with upstream stakeholders so that supplier deliveries are scheduled to maximize the capacity of planned resources - pallet spaces, forklifts, etc
• The inventory Management System is updated accurately and timely to meet all sales/volume goals and improve customer experience and satisfaction
• Tag team with upstream stakeholders and external customers to resolve complaints arising from attempted pickup reason codes related to inbound tasks and processes in a timely manner and address exception trends
• The inventory is correctly processed and received in the IMS (taking into account the unit of measure and quantities consistent with the purchase and delivery order) and positioned in its correct location
• Supplier returns are made according to SOP, and all tasks are handled according to WI. For exceptions, the correct call is made to mitigate risk to the business while initiating a change log to update SOP and WI for the exception
• Management reporting in terms of operational performance, productivity, stock control and budgets
• Provide closed-loop feedback and action items for continuous improvement projects/initiatives within the established timeframe.

Qualifications:

• Strong communications skills
• Ability to motivate and inspire others a must
• Ability to lead, coach and train employees
• Exceptional organisational and analytical skills
• Ability to work independently and handle multiple projects
• Goal-oriented, assertive and a practical problem solver
• Relevant tertiary education i.e. HND or B.Sc in Supply Chain, Logistics, Procurement, Business Development, Statistics or Engineering
• 2+ years' experience in directly and indirectly managing people to deliver continuous improvement. Preferred e -commerce / ERP systems experience
• You have in-depth knowledge of last mile logistics (fulfillment centre best practises and processes - prior experience working with Manhattan or Pulpo or equivalent highly desirable).