Summary
Date Posted: Wednesday, September 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
IT Operations and Service Desk

Job Description
• Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to maintain best performance on the workstations and laptops.
• Support redaction/review of documentation for clients as well as for internal procedure.
• Perform basic printer maintenance/troubleshooting duties.
• Maintain accurate log of all Service Desk calls using tracking software.
• Be the first point of contact for hardware and software problems affecting computers.
• Provide support to regional offices staff with remote assistance tools where applicable.
• Use of standard IT Operations and Service Desk operating procedures.
• Provide IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirement.
• Assist in maintaining the Organization’s worldwide hardware/software inventory.
• Liaise with external technical support where applicable
• Promotes the full range of IT Services to newly hired staff through the induction process
• Provides necessary end-user training in software and systems, to ensure an effective work environment.
• Informs the ITOSD local coordinator and/or the ITOSD Team Leader of issues affecting delivery of service
• Inventory information and asset operativity are maintained up to standards
• Meetings and conferences are provided accordingly to requirement and as scheduled
• Tickets are accurately logged in providing valuable internal information for overall service delivery analysis and reporting
• Customer service, interaction and satisfaction is maintained up to the standards fixed by the Technology Integration Dept. and in accordance with the TI Service Level Agreement

Requirements
• Technical diploma or equivalent in the field of information technology
• At least 2 years’ experience in relevant position, preferably in International Organization
• Relevant technical certifications
• Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment.
• Customer service orientation
• Excellent command of English language both written and spoken


Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure

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