Vacancy title:
Head of Operations Excellence

[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Business Operations]

Jobs at:
Kenya Airways

Deadline of this Job:
Thursday, May 8 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Tuesday, April 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Head of Operations Excellence

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience8 years
• LocationNairobi
• Job FieldProject Management 

Brief Description        

• Lead the drive forworld-class operations and service excellence through the deployment and implementation of best practices and a variety of Focused Improvement projects at both a strategic and tactical level. Promote a culture of continuous improvement and acceptance of change through working with staff at all levels throughout the business.

Detailed Description        

• Develop and manage the Operational Excellence deployment to all departments in Kenya Airways, in the adoption of best practices.
• Support Heads of Departments (HoDs) in the implementation of Operational Excellence practices.
• Identify with support of the Leadership team and facilitate the implementation of process/ profit improvement projects or projects aligned to the achievement of business goals.
• Lead the implementation of Operational Excellence metrics at the business including management of the company Operational Excellence dashboard and associated improvement/development.
• Plan and coordinate external consultant activities to ensure proper utilization and benefit to KQ.
• Review with the Leadership team on a continual basis, priority areas of business requiring system focus for the attainment of business goals.
• Develop and track a performance dashboard to monitor performance and improvement in key metrics/ measures for the deployment of Operational Excellence.
• Coordinate Lean assessment and continuous improvement monitoring tools for the implementation teams to track progress of implementation of the best practices.
• Providea system to facilitate the tracking of profit/ process improvement projectsacross the business.
• Generate and manage the management plan for the business, ensure activities/ milestones are achieved.
• Ensure regular and relevant communication with Stakeholders in the change process.
• Work in concert with Leadership team and Head learning and development to identify business Operational Excellence training needs
• Coach and Mentor Continuous Improvement Practitioners selected in the company
• Coach Project Sponsors/ Process Owners/ HoDs on supporting and delivery of world class operations performance measures and projects within their respective areas
• Prepare and manage the budgetary allocation for Operational Excellence.
• Track and verify the financial and efficiency benefits emanating from the Operational Excellence initiatives.
• Ensure delivery of budgeted financial savings.
• Engage in the selection process for Continuous Improvement practitioners (Change Agents) in the deployment and continuously devise the development plan including certification for White Belts, Yelow Belts, Green Belts and Black belts.
• Provide/create regular channels to communicate on performance of implementation teams, benchmark cases Operational Excellence deployment progress.
• Benchmark and review performance against industry best in class to provide a platform for comparing performance on an ongoing basis.
• Analyze bench mark information, perform gap analysis, seek explanation for the gaps in performance, ensure comparisons are meaningful and credible, and identify realistic opportunities for improvement.
• Facilitate the Implementation of best practice - examine the feasibility of making improvements with respect to organizational constraints and preconditions, obtain the support of key stakeholders for making the changes needed, implement action plans, monitor performance, keep stakeholders informed of progress
• Monitor and review - evaluate the benchmarking process and the results of improvement initiatives against business objectives, document the lessons learnt, periodically re-consider the benchmarks in the light of changes
• Develop and establish position guidelines for the following: Leadership Team, Project Sponsors & Process Owners, Black Belts, Green Belts and Yellow Belts

Job Requirements        

• Must possess a Graduate Degree from recognized institution
• Must have 8 years work experience in a large business environment with at least 5 in Continuous Improvement
• Must be certified in Lean Six Sigma Black Belt –DMAIC.
• Must be certified in Lean Yellow Belt – FOCUS.
• Must be able to display proven experience in influencing and leading cross functional transformations.
• Capability in process mapping and improvements.
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of the organisation.
• Experience in leading cross functional teams to implement continuous improvement solutions.

Work Hours: 8

Experience in Months: 96

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Kenya Airways on i-pride.kenya-airways.com to apply

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