Summary
Date Posted: Tuesday, May 04, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Field Engineer – JOB REF: MN 8112
LEADING MOTOR SECTOR COMPANY Published: April 30, 2021
Location
Nairobi, Kenya
Category
Motor Industry
No. of Vacancies
1
Job Holder Reports to
Field Engineering Manager
Minimum Education(e.g O-level, University Degree)
Bachelor’s degree in Mechanical or Mechatronics Engineering with second class honours, upper division from a recognized institution
Minimum Experience(in years)
Five years’ relevant experience, three years of which should be hands on experience as a Technician in a busy motor vehicle repair workshop
Description
Our client is a well established major player in the motor sector in Kenya for over 30 years. They wish to recruit a Field Engineer. .

KEY RESPONSIBILITIES
Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:
• Network capacity building for Dealer and ASOs (Authorised service outlets) Technicians.
• Workshops process management: Monitoring, measuring, reporting and action planning of Isuzu Dealer Standards deployment.
• Customer fleet care: Support dealers in signing, execution, and evaluation of performance of service contracts.
• Support the Fleet Contracts supervisor in converting lost customers back to the network, 3S customer technical support, customer mapping and validation.
• Implement and co-ordinate all aspects of customer field action to achieve desired results by due dates.
• Dealer issues resolution and escalation to relevant persons for support and execution.
• Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.
• Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.
• Escalation of Field Quality issues with accurate data to Engineering and source plants to support in problem root cause analysis and implement recommended counter measures.
• Development, monitoring and continuous improvement of the internal control environment of the section.

Job Skills : Not Specified

PERSON PROFILE
For appointment to this position, the successful candidate must have the following minimum requirements:
• Bachelor’s degree in Mechanical or Mechatronics Engineering with second class honours, upper division from a recognized institution.
• Five years’ relevant experience, three years of which should be hands on experience as a Technician in a busy motor vehicle repair workshop.
• Mean Grade B plus in KCSE.
• Strong automotive knowledge.
• Business acumen, Planning and organization, ability to drive operational excellence, problem solving, attention to detail, communication, and interpersonal skills.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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Job application procedure
• Email a copy of your curriculum vitae and a cover letter to recruit@manpowerservicesgroup.com  by 12th May 2021
• Please ensure you indicate your current or past monthly salary in your application
• Only shortlisted candidates shall be contacted

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