Summary
Date Posted: Thursday, July 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Intern

Roles and Responsibilities
• Assist in responding to customers’ questions and concerns on all B2B/B2C
• products and services offered by the company on all approved communication channels.
• Offering after-sales services on the FlexPay product; actively identify customer concerns and resolve a range of customer issues.
• Transfer unresolved issues for escalation to relevant persons and follow up for timely resolution.
• Maintain appropriate customers and product records.
• Prepare required reports and ensure updated customer accounts.
• Coordinate with all sales channels for retention efforts on existing customer bases.
• Ensure confidentiality of customer information.
• Any other duties assigned by the line manager.

Qualifications
• Bachelor’s degree or a diploma in business or any other related field
• Proven customer support experience will be an added advantage.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt or respond to different types of characters.
• Call Center experience will be an added advantage
• Well presented and able to communicate effectively in English in both verbal and written communication.
• Interpersonal skills
• Strong Work Ethics.
• Proficiency in Microsoft Office and GSuite

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Please send your Curriculum Vitae and Cover Letter to hr@flexpay.co.ke .
Application Deadline 13th July 2022.

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