Summary
Date Posted: Monday, August 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Responsibilities
• Technical service availability
• Define and monitor data and application availability for all CRM & Contact Center systems.
• Implement proactive controls based on machine learning or similar techniques on domain systems.
• Document and update processes and procedures in use for customer systems.
• Incidents and problem resolution
• Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.
• Testing new systems functionality
• Creating system requirements for support, and Testing of new products and systems functionality. Create high quality supportability requirements.
• Test the achievement of supportability requirements, once systems are delivered by vendors
• Implementation of automated testing for domain systems.
• Reporting
• Maintain reports on SLA conformance and support trends.
• Planning
• Planning for application security and technology upgrades.
• Research and development

Qualifications
• University Degree in Computer Science or related technical field , MSc/MBA added advantage
• Advanced UNIX/LINUX/Windows Operating system experience
• Oracle certification in database administration or application development
• Agile training and certification
• Training and Experience in HTML5, Java, Python and Postgres.
• Advanced training and experience in Siebel CRM.
• Training/Experience in with Kubernetes/OpenShift, Docker, and/or cloud deployment technologies will be an added advantage
• Tibco Certification will be an added advantage
• 3 years’ experience in a networked and dynamic IT environment
• 3 years Software development, Database administration and/or Application Support Experience with a Bias to digital applications.
• 1 years’ Experience in Siebel CRM Support, Configuration or development.
• Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial
• UNIX scripting Skills , PL-SQL and MSSQL
• Highly developed analytical skills
• Ability to role-model and lead customers and fellow team members


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
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